On March 30, 2024, my husband suffered a stroke mid-flight on our way to Ft. Lauderdale and was rushed to Broward Memorial. After seven days in the hospital, doctors would only release him to a rehab facility in our hometown in upstate New York if he could be transported by air ambulance—something that cost nearly $50,000.

We had travel insurance, but the process to get it approved was a nightmare. Every time I completed what was asked, they came back with more. On day 11, they required a signed, witnessed form—but it was a Saturday, and no hospital staff would help. I was overwhelmed, scared, and completely alone.

That’s when Michele appeared. She was visiting her brother across the hall, saw me in distress, and asked if she could help. She didn’t hesitate—she signed as my witness, took the phone, and confidently handled the insurance company.

Thanks to her deep knowledge of healthcare and her access to the right resources, Michele got them exactly what they needed. She told the insurance company my husband needed to be on the air ambulance the next morning—and he was.

My husband and I always refer to Michele as our angel. Her compassion, strength, and ability to take charge during a terrifying moment is something we will never forget. We are forever grateful for her help and her friendship.

When my husband was diagnosed with a rare autoimmune disorder, I was completely overwhelmed by the endless insurance denials, confusing medical jargon, and trying to coordinate his care between multiple specialists.

Michele stepped in and was an absolute lifesaver. She helped me understand our insurance benefits, appealed denied claims, and even accompanied me to meetings with our care team to ask the right questions. She made sure we knew all of our options, including treatment trials and financial assistance programs I never would have found on my own.

Michele’s compassion, knowledge, and unwavering support helped us get through one of the hardest times of our lives. I can honestly say we would not have had access to the right care without her guidance and advocacy. She made me feel confident and empowered every step of the way. I recommend her to anyone who needs help navigating the healthcare maze — she is truly a blessing.

Working with Michele was a game-changer — I finally felt heard, supported, and empowered during a confusing and stressful time. Her clarity, compassion, and ability to simplify complex situations made all the difference.

Michele didn’t just guide me through the process — she stood beside me every step of the way, ensuring I felt confident and informed. I truly can’t imagine navigating this without her insight and steady presence.

What sets Michele apart is her rare combination of professionalism and genuine care. She listens without judgment, asks the right questions, and always follows through. I never felt like just another client — I felt like a priority. If you’re looking for someone who will advocate for you, explain the details in a way that makes sense, and truly show up when it matters most, Michele is the one you want in your corner.